Call Center

The Service Stations that use the Call Center services can benefit from the most practical and safe customer service in place. Several operators in our Help Desk (0800) provide simultaneous service directly to your station. After the service is requested, the Wayne Authorized Service network is immediately triggered, and your station will soon be able to operate perfectly.


Experienced Technicians

Wayne's Help Desk has an experienced team, counting on qualified technicians with field knowledge who support our Authorized Service Network (SAW) and all the Wayne pumps maintenance companies in Brazil. A strong knowledge base, existing in our internal network and supported by instructions and field equipment manuals is available for immediate reference of our technical support team.

As a result, Wayne offers the best Help Desk support in the service station equipment sector.




Trained and ready to respond

Many service problems can be quickly solved by means of a simple phone call to the Wayne Help Desk. However, if a spare part is needed or if the problem requires further attention, the Wayne Help Desk employee will ask SAW (Wayne Authorized Services) to send technicians to the site.


Quick Response Time

The Wayne Authorized Services (SAW) receive response guidelines that are continuously followed up and assessed. The required response times are the lowest possible so as to ensure the continuous operation of the equipment in the service station. The availability of suitable spare parts is also essential. The service vehicles are fully equipped and the most important parts can be quickly replaced.


Training

Solving the problem once and for all saves time and money in the field. A Wayne differential is that the SAW technicians are certified and trained to service their equipment and are continuously updated with technical changes by means of classroom instructions, service memos and ongoing technical visits made by our support staff.




Delivery Logistics in Brazil

The Wayne Authorized Service network is committed to continuous operations. If SAW does not have the needed part, Wayne will directly ship the part on the day it was requested. Our inventory system has more than 400 of the most used mechanical and electronic parts. This allows us to ensure on-time delivery to any state in the country, at short notice. Each circuit board undergoes a quality control test and a station simulation test so as to ensure proper communication with the other boards in the pump and with the management system through the Waynelink Pumps Concentrator.


Software Upgrade that allows constant updating

Most of the current electronic components have on-chip embedded software. Although the circuits can keep accurate, outdated software can cause operating problems. Wayne automatically upgrades each electronic component to meet your station's current manufacturing specifications. Often the upgraded software also provides valuable enhancements and the advantages of the most recent improvements of the software's features.




More than 100 years of customer satisfaction, and 70 years of operations in Brazil is representative of the company's commitment to quality. Currently, Wayne's commitment to quality service is the reason why you can save time and money.

Coordinated by a 24-hour Call Center and supported by a Help Desk that solves problems immediately, the Wayne Services Network consists of highly qualified companies located all over the country, supported by the Wayne Total Quality Service and Management System.

When closing a Service Contract with Wayne, you receive support that offers the best cost/benefit ratio available for your equipment.

An experienced staff with the most recent technology provide proven maintenance and repair services with high performance levels. The Wayne Services Management System ensures proper monitoring of the quality, reception and cost/benefit ratio of every service request call and sending of technicians to the field. Monthly reports about response time, repair time, customer satisfaction, incident rates, product defects and many other variables measured are constantly reviewed allowing continuous improvements and cost reduction opportunities.

The Wayne services program was planned not only to keep your equipment operation at maximum efficiency, but also to provide information that will help you calculate your maintenance budget and plan ahead for additional pieces of equipment. This results in lower ownership costs, higher production and higher profitability.